Overview
The Driver Check-In feature allows dispatchers and managers to record driver status updates, modify estimated arrival times (ETA), and track driver communications throughout the execution of a leg.
Accessing Driver Check-In
There are two ways to initiate a driver check-in:
Method 1: From the Dispatch Board Communications Tab
Navigate to Planning → Dispatch and click on driver
Select the Communication tab from the left sidebar
Click the "Driver check-in" button (blue button with a plus icon) in the top-right corner
Method 2: From the ETA/PTA Column
On the dispatch board, locate the driver
Click directly on the ETA/PTA column for that driver
This will open the driver check-in modal
Driver check-in screen
The driver check-in modal provides several options for recording driver status:
Situation Labels
Select a label that best describes the current status of the driver. Available options include:
New information - means general updates from the driver
Arriving sooner - means that the driver will arrive earlier than expected
Leaving soon - means that the driver is preparing to depart
Driver resting - driver is taking a break to rest
Driver oversleep - means that the driver has exceeded rest period
Detention - driver is detained at a facility
Time off - driver is on scheduled time off
Technical issue - vehicle or equipment problems
Traffic issue - delays due to traffic conditions
Traffic accident - involvement in or affected by an accident
Off route - driver has deviated from planned route
Comment Field
An optional comment field is provided to add additional context or details about the situation. This can include:
Specific details about the issue
Driver's estimated delay
Actions being taken
Customer communication notes
Change ETA (Estimated Time of Arrival)
The Change ETA toggle allows you to update the estimated time of arrival for the current stop.
Important: ETA can only be modified after the driver has started the leg. If the leg hasn't been started yet, this option will not be available.
When enabled:
Enter the new ETA date and time
Time is displayed in stop location timezone
The system will validate the new ETA against appointment times
Change PTA (Projected Time of Availability)
The Change PTA toggle allows you to update when the driver will be available for the next assignment.
Enter the projected availability date and time
Time is displayed in CST (Central Standard Time)
Useful for planning subsequent loads
Going To Section
Displays the driver's destination information:
Stop type (Pickup, Delivery, etc.)
Location name
Can be expanded by clicking "Show more" for additional details
Saving the Check-In
Once all necessary information has been entered, click the "Save check-in" button to record the update.
Communications Tab
The Communications tab maintains a chronological feed of all driver check-ins and updates for the current driver.
Communication Feed Features
Each communication entry displays:
Icon indicator - Differentiates between check-ins, system updates, and other communication types
ETA/PTA changes - Highlighted in blue with clock icon showing the new time
Situation label - The status label selected during check-in (displayed as a pill/badge)
Order and leg reference - Links to the specific order and leg (e.g., "Order #1300 | Leg #1")
Timestamp - Date and time when the update was recorded
Edit functionality - Pencil icon on the right allows editing previous check-ins
Editing Previous Check-Ins
To edit a previous driver check-in:
Locate the check-in entry in the Communications tab
Click the pencil icon on the right side of the entry
The driver check-in modal will open with the previous information pre-filled
Make necessary changes
Click "Save check-in" to update
Communication Types Displayed
The feed shows various types of updates:
Driver check-ins with ETA/PTA changes
Manager actions (e.g., "Manager accepted order")
System-generated updates
Other communication events
Loading More Updates
If there are many communications, click "Load more updates" at the bottom of the feed to view older entries.
Important: Communications also can be found in the Order page → Communication tab.
ETA Appointment Time Alerts
The system actively monitors ETA against scheduled appointment times and provides visual alerts when issues are detected.
Red Appointment Warning
When a driver's ETA is later than the scheduled appointment time, the system displays:
Red appointment time - The appointment time appears in red text with a warning triangle icon (⚠️)
Warning tooltip - Hovering over the appointment shows: "ETA is later than appointment time. Immediate action required."
Visual emphasis - The alert is clearly visible in the ETA/PTA column on the dispatch board
ETA/PTA in Available Units Screen
The Available Units screen provides a comprehensive view of all available drivers and their current ETA/PTA information, making it easy to identify drivers for load assignment and monitor potential scheduling conflicts.
Screen Features
ETA/PTA Display and Alerts
ETA and PTA times are displayed with location timezone indicators for clarity. The system uses color coding to highlight issues:
Red appointment time - When ETA is later than the scheduled appointment (APT), the appointment displays in red with a warning icon
Normal display - When no conflicts exist, times display in standard formatting
Using the Available Units Screen
This screen is particularly useful for:
Load planning - Quickly identify which drivers will be available and when
Driver selection - Find drivers based on location, availability, and destination
Proactive management - Address potential delays before they become critical issues
Quick tip: Click directly on a driver's ETA/PTA to open the driver check-in modal and update their status or estimated times.
Common Scenarios
Scenario 1: Traffic Delay
Driver calls in about traffic delay
Open driver check-in
Select "Traffic issue" label
Enable "Change ETA" and add 2-hour delay
Add comment: "Heavy traffic on I-35, estimated 2-hour delay"
Save check-in
Contact customer if appointment is now at risk
Scenario 2: Early Arrival
Driver reports arriving sooner than expected
Open driver check-in
Select "Arriving sooner" label
Update ETA to earlier time
Add comment: "Light traffic, driver ahead of schedule"
Save check-in
Scenario 3: Detention at Facility
Driver reports detention at shipper
Open driver check-in
Select "Detention" label
Enable "Change ETA" and update next stop time
Enable "Change PTA" if detention affects availability
Add comment: "Detained at shipper - 3-hour wait for loading dock"
Save check-in
Document detention time for billing purposes
Scenario 4: Equipment Issue
Driver reports mechanical problem
Open driver check-in
Select "Technical issue" label
Update ETA based on estimated repair time
Add detailed comment about the issue and resolution plan
Save check-in
Consider backup truck if repair will be lengthy