Overview
Order status provides a quick view of where an order is in its lifecycle, from initial creation through planning, execution, delivery, billing, and final payment. Understanding order statuses helps you track progress, identify which orders need attention, and manage your operations efficiently.
Understanding Order Statuses
Order Statuses vs. Leg Statuses
Important Distinction:
Order Status: The overall state of the entire order (shown in the Orders list)
Leg Status: The status of individual legs within an order (tracked separately for each driver assignment)
This article focuses on Order Statuses. Leg statuses (like "Unplanned", "Notified", "At Origin", "In Transit") are tracked separately and provide more detailed information about execution progress.
Where to Find Order Status
Orders Menu
Order status appears in several places throughout the system:
Orders List View:
Navigate to Orders in the left navigation menu
The Status column shows the current status for each order
Use the status filter to view orders in specific statuses
Order Details View:
Open any individual order
Status is displayed prominently at the top of the order details
Click on the status to manually change it (for eligible status transitions)
Complete Order Status Guide
Available Order Statuses
The system uses six primary order statuses:
1. Waiting for Planning
What It Means: Order created, needs driver and assets assigned
How It Changes: Changes to Committed when driver accepts the load
Type: Automatic
2. Committed
What It Means: Driver has accepted the load and will complete delivery
How It Changes: Changes to Delivered when all leg stops are completed
Type: Automatic
3. Delivered
What It Means: All delivery stops completed
How It Changes: Changes to Billed when order is invoiced
Type: Automatic (when billing)
4. Billed
What It Means: Invoice has been generated and sent to customer
How It Changes: Changes to Paid when payment is recorded
Type: Automatic
5. Paid
What It Means: Customer payment received and recorded
How It Changes: Final status - no further changes
6. Cancelled
What It Means: Order was cancelled and will not be completed
How It Changes: Can be set at any time
Type: Manual
Order Status Lifecycle
Typical Order Flow
Here's the standard progression of order statuses from creation to completion:
Waiting for Planning (order created)
↓
[Assets assigned in Planning screen]
[Driver notified and accepts load]
↓
Committed (driver accepted)
↓
[Driver picks up and delivers freight]
[All leg stops completed]
↓
Delivered (delivery complete)
↓
[Order reviewed and invoiced]
↓
Billed (invoice sent to customer)
↓
[Payment received and recorded]
↓
Paid (payment complete)
Alternative Path: Orders can be Cancelled at any point before or during execution.
Status Details and Actions
1. Waiting for Planning
What It Means:
A new order has been created in the system
Order needs driver, truck, and trailer assigned
No assets have been committed to this order yet
Visual Indicator:
Status badge shows "Waiting for planning"
Order appears in the Planning screen's "Available Loads" section
What Happens in This Status:
Order details are entered or imported
Customer and route information is configured
Accessorials and charges are added
Order awaits assignment in the Planning queue
Next Steps:
Go to the Planning screen
Assign driver, truck, and trailer to the order
Notify the driver of the load assignment
Driver accepts the load (or dispatcher uses Force Commit)
Status automatically changes to Committed
💡 Tip: Orders typically stay in "Waiting for Planning" until a dispatcher reviews available loads and matches them with available drivers.
Related Article: How to Plan and Dispatch Orders
2. Committed
What It Means:
Driver has accepted the load assignment
Assets (driver, truck, trailer) are committed to this order
Order is scheduled and ready for execution
How Orders Reach This Status:
Driver Acceptance: Driver receives notification in their mobile app and accepts the load
Force Commit: Dispatcher accepts the load on behalf of the driver using the Force Commit feature
Visual Indicator:
Status badge shows "Committed"
Order appears in the Jobs/Dispatch section
Driver can see the order in their mobile app
What Happens in This Status:
Driver prepares for pickup
Driver travels to pickup location
Driver picks up freight and begins delivery
Driver completes delivery stops
All leg statuses progress from "Committed" → "At Origin" → "In Transit" → "At Destination" → "Completed"
Status Remains "Committed" Until:
All leg stops are completed (then automatically changes to "Delivered")
Order is cancelled (then manually changed to "Cancelled")
💡 Tip: While the order status remains "Committed" throughout the entire delivery process, you can monitor detailed progress using the individual leg statuses.
3. Delivered
What It Means:
All pickup and delivery stops have been completed
Driver has finished executing the order
Order is ready for billing
How Orders Reach This Status:
Automatically changes when the driver marks all leg stops as complete in their mobile app
System detects that all legs associated with the order have reached "Completed" status
Visual Indicator:
Status badge shows "Delivered"
Order appears in the To Bill list (Unbilled Orders)
Order is ready for invoice generation
What Happens in This Status:
Order awaits billing review
Billing team verifies charges, fuel surcharge, and accessorials
Required documents (POD, BOL) are uploaded if not already present
Order is marked as "Reviewed" when ready to bill
Next Steps:
Navigate to Billing → To Bill (Unbilled Orders)
Find and open the order
Review all charges and documents
Mark the order as "Reviewed"
Go to the Invoice tab
Click Bill Order to generate and send the invoice
Status automatically changes to Billed
4. Billed
What It Means:
Invoice has been generated for the order
Invoice has been delivered to the customer (via email, EDI, portal, or paper)
Order is awaiting customer payment
How Orders Reach This Status:
Automatically changes when you click "Bill Order" in the billing workflow
Invoice is created and delivered according to the customer's billing type configuration
Visual Indicator:
Status badge shows "Billed"
Order appears in the To Collect list with the associated customer
Invoice is linked to the order
What Happens in This Status:
Invoice is sent to customer or made available for pickup
Customer receives and processes the invoice
Payment due date is set based on customer's payment terms (e.g., Net 30)
Collections team monitors for payment
Invoice may become overdue if payment is not received by due date
Next Steps:
Monitor the invoice in Billing → To Collect
Follow up with customer if payment becomes overdue
When payment is received, record it using Collect Payment
Link the payment to the invoice
Manually change status to Paid
Automatic Status Change:
To Paid: When invoice linked to payment and is fully covered
5. Paid
What It Means:
Customer payment has been received
Payment has been recorded and linked to the invoice
Order is financially complete
How Orders Reach This Status:
Automatic: When invoice linked to payment and is fully covered
Visual Indicator:
Status badge shows "Paid"
Order is financially complete
Order appears in historical/completed order reports
When to Change to Paid:
Customer payment has been received (check, wire transfer, ACH, etc.)
Payment has been recorded using the Collect Payment feature
Payment has been linked to the invoice
Invoice status shows "Closed" (balance is zero)
How to Change to Paid:
Open the order that has been fully paid
Click on the Status field
Select Paid from the dropdown
Confirm the change
Final Status:
"Paid" is typically the final status for successfully completed orders
No further status changes are expected
Order remains in the system for historical reporting and reference
6. Cancelled
What It Means:
Order was cancelled and will not be completed
No delivery will occur or has occurred
Order is closed out
How Orders Reach This Status:
Manual change only: You must manually set the status to "Cancelled"
Waiting for planning and Committed orders can be cancelled
Common Reasons for Cancellation:
Customer cancelled the shipment
Freight was not available for pickup
Pricing disagreement
Duplicate order created in error
Shipper or consignee issues
Force majeure (weather, natural disaster, etc.)
How to Cancel an Order:
Open the order that needs to be cancelled
Three-dot menu on the right, select Cancel order option
Confirm the cancellation
What Happens When Cancelled:
Order is marked as cancelled
If driver was assigned, the assignment should be removed
Any associated legs should also be cancelled
Order no longer appears in active work queues
Order remains in system for historical reference
Financial Implications:
If driver incurred expenses (deadhead, detention), those may still need to be settled
Cancellation charges may apply per customer agreement
After Cancellation:
Order status remains "Cancelled"
Order appears in cancelled orders reports
No further action typically needed unless financial settlement is required
Understanding the Complete Workflow
From Order Creation to Payment
Stage 1: Planning and Assignment
Status: Waiting for Planning
Who: Dispatcher/Planner
Actions: Assign driver, truck, trailer in Planning screen
Duration: Minutes to hours, depending on available assets
Stage 2: Driver Acceptance
Status: Transitions from Waiting for Planning to Committed
Who: Driver (via mobile app) or Driver manager (via Force Commit)
Actions: Driver reviews and accepts load assignment
Duration: Minutes to hours, depending on driver availability
Stage 3: Execution
Status: Committed (throughout entire delivery process)
Who: Driver or Driver manager
Actions: Pick up freight, transport, deliver to all stops
Duration: Hours to days, depending on route length
Note: Detailed progress tracked via leg statuses, not order status
Stage 4: Delivery Completion
Status: Transitions from Committed to Delivered
Who: System (automatic when driver completes all stops)
Actions: Driver marks final stop as complete
Duration: Instant status change
Stage 5: Billing Review
Status: Delivered
Who: Billing team
Actions: Review charges, verify documents, mark as reviewed
Duration: Hours to days, depending on billing workflow
Stage 6: Invoice Generation
Status: Transitions from Delivered to Billed
Who: Billing team
Actions: Click "Bill Order" to generate and send invoice
Duration: Instant status change
Result: Invoice delivered to customer
Stage 7: Payment Collection
Status: Billed
Who: Collections team and customer
Actions: Monitor for payment, follow up if overdue
Duration: Days to weeks, depending on payment terms
Stage 8: Payment Recording
Status:automatically from Billed to Paid
Who: Billing/Collections team
Actions: Record payment, link to invoice, update order status
Duration: Minutes (for status update)
Result: Order financially complete
Common Scenarios
Scenario 1: Order Stuck in "Waiting for Planning"
Problem: Order has been in "Waiting for Planning" for several hours or days. Possible Causes:
No available drivers or trucks
Pickup date is in the future (not yet ready to plan)
Forgot to assign assets
Planning team hasn't reviewed available loads
Solution:
Open the order to review details
Check pickup date and time - is it ready to be planned?
Go to Planning screen
Filter available loads to find this order
Filter available units to find suitable driver and equipment
Assign assets to the order
Notify driver
Wait for driver acceptance or use Force Commit
Status will change to "Committed"
Scenario 2: Order Shows "Committed" But Delivery is Complete
Problem: Order status still shows "Committed" even though you know the delivery is done.
Possible Causes:
Driver hasn't marked all stops as complete in mobile app
Some leg stops are still showing "In Transit" or "At Destination"
Mobile app sync issues
Solution:
Open the order and check all leg details
Look at individual leg statuses
If stops are not marked complete, contact the driver
Driver should complete remaining stops in the mobile app
If driver is unavailable, dispatcher can manually complete stops
Once all legs are complete, status will automatically change to "Delivered"
Scenario 3: Order Needs to Be Billed But Status is Still "Committed"
Problem: Want to bill an order but it's still showing "Committed" status.
Why This Happens:
Cannot bill an order until delivery is complete and status is "Delivered"
Ensures all delivery work is done before invoicing
Solution:
Verify all deliveries are actually complete
Ensure driver has marked all stops complete
Wait for status to automatically change to "Delivered"
Then proceed with billing
Scenario 4: Need to Reassign Order to Different Driver
Problem: Order is "Committed" to one driver but needs to be reassigned to another driver.
Solution:
Open the order
If driver hasn't started the order yet (leg status is "Committed" or "Notified"):
Remove preplan from the leg
Go to Planning screen
Assign the order to the new driver
Notify new driver
Status changes back to "Committed" when new driver accept