Order status is changed automatically according to the phase in which order is. However, there are some statuses that need to be changed manually, i.e. "Cancelled", "Completed", "Waiting for Lumper".
Where to find order status
Order status can be seen in the order menu, under status column:
Order status information
When a new order is added, Waiting for planning order status will be shown:
Later the order is undergoing the Planning stage where assets have to be assigned. Assets are assigned in the Planning menu, or when creating an order more information on how assets can be added can be found here;
When the assets are assigned, the order status changes to Unplanned;
The next order status is Committed, to change the status from Unplanned to Committed order has to be Dispatched (accepted by the driver in the mobile app) in the Planning dashboard; More information about the dispatch screen can be found here. When the driver accepts the order, the status will change automatically to Committed:
When all leg stops are completed the order is shipped. The status of the order will automatically change to Delivered:
When order is Delivered it needs to be billed. More information on how the order is Billed can be found here;
When the invoice is paid, order status can be manually changed to Completed:
Order will be shown as completed:
Orders can be cancelled anytime. It can be done by pressing on the order status and selecting Cancelled:
Order will be cancelled and the status will change to Cancelled:
