Overview
Leg information shows you the details of each segment of an order's route, including driver assignments, truck information, mileage, stops, and status. You can access this information directly from the order management screen to track progress, make changes, and manage your route planning.
Accessing Leg Information
Opening the Route View
Navigate to the order you want to review
Click the Route button to display the leg information panel
The panel shows all legs for that order with their current status
When you open the route view, you'll see:
Leg starting point - where the leg begins
Leg finishing point - where the leg ends
Leg status - current state of the leg (see detailed status information below)
Viewing Detailed Leg Information
Expanding Leg Details
To see complete information for a specific leg:
Click directly on the leg in the route view
The leg will expand to show all detailed information
You can now view and edit various leg properties
What Information is Available
Once you expand a leg, you can access:
Driver and Truck Information
Click the blue button showing the driver license and van icons
View current driver assignment
View current truck/asset assignment
See detailed driver and truck information
Related: Learn more about driver and truck information in leg management
Division Information
Click the division button to:
Change the division (select from dropdown list)
Remove the division assignment if needed
Context: Divisions are set during order planning but can be adjusted later if the leg needs to be reassigned to a different division.
Mileage Details
Leg mileage is displayed prominently. For more detailed breakdown:
Hover your mouse over the mileage numbers
A popup window displays:
Empty miles - distance traveled without load
Loaded miles - distance traveled with load
Stops - list of all stops on this leg
Notes and Imaging
Click the three-dot menu Notes selection to view or add leg notes
Click the imaging icon to view or attach documents/images to the leg
These features help track important information specific to each leg
Stop Destination Details
To view detailed information about a specific stop location:
Find the location name in the leg details
Click the blue search icon next to the location name
A new window opens with:
Complete address information
Contact details
Special instructions or requirements
Location-specific notes
Managing Leg Stops
Reordering Leg Stops
You can change the sequence of stops within a leg:
Find the stop you want to move
Click the arrows on the right side of the stop bar
The stop position changes automatically
Repeat as needed to achieve your desired stop order
Example Use Case:
If you originally planned stops in order A → B → C, but the driver needs to visit B before A due to delivery time constraints, you can use the arrows to reorder them to B → A → C.
Advanced Leg Management
Splitting a Leg
If you need to divide a leg into multiple segments (for example, to assign different drivers or trucks):
Select the leg you want to split
Click the Split button
Follow the prompts to create the new leg segments
Related: For detailed instructions on splitting legs, see how to split a leg in route planning
When to split a leg:
Changing drivers mid-route
Switching equipment at a specific location
Breaking a long haul into multiple segments for driver hours of service
Canceling a Leg
If a leg is no longer needed:
Select the leg you want to cancel
Click the three dots (menu icon)
Select Cancel Leg from the menu
Confirm the cancellation
⚠️ Important: Canceling a leg does not cancel the entire order, only that specific segment. Other legs on the order remain active.
Use case: You might cancel a leg if you've re-planned the route and this segment is no longer necessary, or if the customer has changed delivery requirements.
Important Notes
⚠️ Completed stops cannot be edited: Once a stop is marked as completed in the system, the information becomes locked to maintain accurate records. Make sure all details are correct before completing stops.
💡 Mobile access: Drivers can also view and update leg information from the driver mobile app, including updating stop statuses and adding notes or images.
Troubleshooting
Issue: I can't edit a stop
Cause: The stop has already been marked as Completed
Solution: Completed stops are locked to maintain data integrity. If you need to make changes, contact support for assistance with the specific situation.
Issue: Mileage doesn't look correct
Symptoms: The displayed mileage seems too high or too low
Possible causes:
Route calculation may need refreshing
Stop locations may be in the wrong order
Empty miles from previous leg affecting total
Solution:
Check that all stop addresses are correct
Verify stops are in the right order
Hover over mileage to see empty vs. loaded miles breakdown
If still incorrect, contact support with the specific leg details
Issue: Driver or truck information isn't showing
Cause: The leg may not have been fully assigned yet
Solution: Check that the leg status is at least "Preplanned" and that a driver and truck have been assigned during planning. If assignments are missing, you may need to complete the planning process.