10 Speed, just like a usual SaaS product is accessed via user accounts. Employees of the companies that use 10 Speed have unique credentials to access the system. In this article, you will learn how to manage added user accounts into your TMS environment.
Accessing users asset
To access the asset, firstly go to Assets and then select Users:
Users window will be shown, where firstly the unapproved users will be visible:
Users will be filtered out by role:
Unapproved;
Admins;
Operations managers;
Operations;
Billing;
Sales;
Safety;
Recruiters;
CSR's;
Fleet managers;
The users can be exported to a CSV file - press on the download icon on the top-right side of the window;
When pressed on the filter icon the - the disabled users in the system will be shown;
Creating a new user asset
Note: Admins cannot add users through the platform, users need to visit the environment page and create an account themselves.
Employees need to create an account on the environment URL. The URL was written and sent in the introductory email;
When the link is opened click on Create an account:
A new window will pop up where the user has to add the following information:
First name;
Last name;
Email address;
Phone number;
Username;
Password:
After the information is entered, it will be visible to the manager under the Pending tab. The manager has to approve the user and assign to a group:
After selecting the group, a new window will pop up where the IP settings need to be selected:
Allow All - should be selected, if the company does not want to IP restrict access to 10 Speed TMS.
Whitelist IP - if the company policy requires for employees to work using office or VPN IP address, press on whitelist IP and enter it:
When the information is added, the user will appear under the certain user group tab:
Two-factor authentication will be enabled automatically. More information about 2FA can be found here;
2FA can be disabled for a specific user, in case the person lost the 2FA device. In such case, press on the check-mark icon in the 2FA column and confirm the change in this screen:
To disable a user account (when employee stops working in the company), press on the disable button, on the right side of the screen, then confirm the changes, then the user will be disabled;
To allow users to use Beta features of the TMS, press on Beta icon and it will be enabled or disabled.
Disabling user account
The user account can be disabled if, for instance, the contract is terminated, if the employee is on a long-term leave, or if the account is no longer needed due to changes in role or responsibilities within the organization;
To disable a user press on the disable icon near the user name:
When a user account is disabled, the user is unable to log in or access the TMS;
Enabling user account
If a user account was mistakenly disabled, it can be re-enabled:
Select the filter on the top of the screen and filter out all disabled users:
Select a user from the list, and click enable:
The user account will be re-enabled, allowing access to the TMS with the same login credentials as before.
User not shown in the pending users list
If the situation arises where the manager cannot see the user under the pending tab, please ensure that the user has registered and entered all necessary information correctly.
Ensure that the user has not already been approved by your colleague. Additionally, check other user categories, as the user may already be approved.
If non of these help, there might be a technical issue, to solve it, please contact our customer support, and we will address the situation promptly.