Mood tracking helps both drivers and managers to measure the driver's current mood and to ensure consistent satisfaction in each shift. This technique provides a greater means of understanding drivers and helps to identify any troubling issues that may arise.
Mood tracking can be added by the driver in the app as well as by driver manager in TMS.
Mood tracking in driver app
Mood tracking can be accessed by pressing on My Moods tab in driver's profile:
New mood can be added when pressing on the Plus icon on the right top corner of the screen:
After selecting the mood, driver has to add mood description. The driver has to chose one or more description when adding mood:
Driver mood in TMS
Driver mood can be added, and accessed in TMS
Firstly, drivers menu has to be accessed:
Upon selecting drivers menu new information will be presented on the right side of the screen. Select the driver and press on view moods:
After pressing on it driver mood can be added by the driver manager:
Press on Add mood and select driver's mood:
The mood will be added and will be visible for both the driver in the app and the driver manager in TMS.
How to improve driver mood/performance
Support and Respect: Provide adequate training, fair compensation, and benefits. Foster a positive company culture that values communication, feedback, and teamwork.
Safety and Wellness: Prioritize safety through training and incentives. Offer wellness initiatives to support drivers' physical and mental well-being. Design routes to make them convenient for drivers.
Recognition and Appreciation: Regularly acknowledge and appreciate drivers' hard work and dedication. Offer opportunities for career advancement and celebrate achievements.
Driver performance can be viewed and compared in reports, these statistics can help see which areas needs improvement. More information about reports can be found here.